If you are a Founder/CEO or (SME) Business Owner, you can strengthen the foundation of your enterprise and improve results, by aligning with future-ready insights and industry best-practices.

We leverage 25+ years of experience across functions, and provide inputs on Strategy, Operational Excellence, Business Scale and more.

This is a bespoke service that is tailored as per your unique needs. It provides a valuable Outside-In perspective for the road ahead, combining your context with an in-depth understanding of Business, Technology & Customer-Think.

Naveen Bachwani is certified as an Independent Director by IICA (Govt. of India) and IOD Global.

Transformation is, ultimately, about aligning platforms, processes and people with a common goal. And, that requires cross-functional skills that combine an understanding of Business functions with the ability to orchestrate internal & external stakeholders.

‘ThinkShop’ provides a critical assist in your end-to-end transformation journey, helping you from Project Scoping and Vendor Selection to Program Management and Process Re-design, all driven by future-ready insights.

You can get started by engaging with us on a Retainer or Project basis, or retain the services of an on-demand, Fractional CxO, to design and drive a comprehensive blueprint for your Digital-First Office.

Today, every business is Digital. And yet, your brand is experienced by your customers through Moments of Truth that combine multiple modes of touchpoints.

‘ThinkShop’ can help you build a robust CX Program, working with you from Goal Setting all the way through Program Design, and include both online as well as offline interaction touchpoints in the scope of work.

You can engage with us on Retainer as well as Project basis. We also offer Project Management services, if needed.

Ultimately, success in CX or Digital cannot be achieved without effective communication.

That’s why, we help you review existing channels and communication elements to determine what needs to change, define the right mix of physical and digital modes, and design an ideal workflow for the creation and approval of new content.

We also can also create Communication Guidelines that can serve as a blueprint for all new communication elements, across functions. 

We provide Training programs and bespoke Workshops on Building an AI/Digital Mindset, Customer Centricity and Change Management, among others.

Through our People practice, we also offer Strategic HR and Capability Building solutions, including Training & Workshops on a wide range of topics, for mid to senior level executives.

Please reach out if you have a specific need not covered above.

Not ready to commit to the complete CX roadmap yet, but keen on getting started?

A ‘Customer Journey Mapping‘ exercise can be a great tool to assess your end-to-end process, as your customers experience it.

The idea is to reveal critical gaps across your multi-channel touchpoints, including a reality assessment of actual Buyer behavior.

If you offer web or mobile journeys to your customers, it’s time to run a Quality check.

Get a UX Audit of your digital assets (web or app) to know where you stand, and how it impacts your customers. 

The output is a crisp, no-obligation report that you can action at your end. Of course, we can also help you take it to the next level, if you so choose.