If you are a Founder/CEO or (SME) Business Owner, you can strengthen the foundation of your enterprise and improve results, by aligning with Future-Ready insights and industry best practices.

We leverage 25+ years of experience across functions, and provide inputs on Strategy, Operational Excellence, Business Scale and more. Through our People practice, we also offer Strategic HR services, if needed.

This is a bespoke service that is tailored as per your unique needs. It provides a valuable Outside-In perspective for the road ahead, combining your context with an in-depth understanding of Business, Technology & Customer-Think.

Naveen Bachwani is certified as an Independent Director by IICA (Govt. of India) and IOD Global.

The world is changing rapidly, and Artificial Intelligence (AI) is clearly at the front and center of it.

It has the potential to transform everyday operations in ways that can make a real difference for your business. And incredible opportunities are being created every day to work smarter and grow faster. 

We work with you to demystify AI, and integrate it in your Business, so you can benefit from smart workflows, clear insights, optimized operations and more…

Think of us as a partner in your Business Transformation journey, leveraging emerging technologies and empowering your team with the AI capabilities they need.

Even in today’s Digital First world, your customers experience your brand through Moments of Truth that combine multiple modes of touchpoints.

‘ThinkShop’ can help you build a robust CX Program, working with you from Goal Setting all the way through Program Design, and include both online as well as offline interaction touchpoints in the scope of work.

Engage with us on a Retainer or Project basis.

Ultimately, success in CX or Digital cannot be achieved without effective communication.

That’s why, we help you review existing channels and communication elements to determine what needs to change, define the right mix of physical and digital modes, and design an ideal workflow for the creation and approval of new content.

We also can also create Communication Guidelines that can serve as a blueprint for all new communication elements, across functions. 

We provide Training programs and bespoke Workshops on Building an AI Mindset, Customer Centricity and Change Management, among others.

Through our People practice, we also offer Strategic HR and Capability Building solutions, including workshops on a wide range of topics, for mid to senior level executives.

Reach out if you have a specific need not covered above.

Not ready to commit to the complete CX roadmap yet, but keen on getting started?

A ‘Customer Journey Mapping‘ exercise can be a great tool to assess your end-to-end process, as your customers experience it.

Reveal critical gaps across your multi-channel touchpoints, including a reality assessment of actual Buyer behavior.

If you offer web or mobile journeys to your customers, it’s time to run a Quality check.

Get a UX Audit of your digital assets (web or app) to know where you stand, and how it impacts your customers. 

The output is a crisp, no-obligation report that you can action at your end. Or you can take it to the next level, if you so choose.