If you are a Founder/CEO or (SME) Business Owner, you can strengthen the foundation of your enterprise and improve results, by aligning with Future-Ready insights and industry best practices.

We leverage 25+ years of experience across functions, and provide inputs on Strategy, Operational Excellence, Business Scale and more. Through our People practice, we also offer Strategic HR services as needed.

This is a bespoke service that is tailored as per your unique needs. It provides a valuable Outside-In perspective for the road ahead, combining your context with an in-depth understanding of Business, Technology & Customer-Think.

Naveen Bachwani is certified as an Independent Director by IICA (Govt. of India) and IOD Global.

Even in today’s Digital First world, your customers experience your brand through Moments of Truth that combine multiple modes of touchpoints.

‘ThinkShop’ can help you build a robust CX Program, working with you from Goal Setting all the way through Program Design, and include both online as well as offline interaction touchpoints in the scope of work.

Engage with us on a Retainer or Project basis.

The world is changing rapidly, and today’s organizations need to respond to these changing demands at a rapid pace. Our Fractional CxO Services enable you to access 25+ years of cross-functional expertise at a fraction of CxO costs!

In a ‘Fractional CxO’ role, we can respond to your unique organizational context, and influence the enterprise in ways that can make a real difference for your business.

Think of us as your Business partner in your Transformation journey – someone who can work with your team members, and provide them with the clarity and direction they need to achieve more.

Ultimately, success in CX or Digital cannot be achieved without effective communication.

That’s why, we help you review existing channels and communication elements to determine what needs to change, define the right mix of physical and digital modes, and design an ideal workflow for the creation and approval of new content.

We also can also create Communication Guidelines that can serve as a blueprint for all new communication elements, across functions. 

We design and deliver bespoke workshops that bridge the skills gap and enable your team to do more.

Training programs can also be conducted on Building an AI Mindset, Customer Centricity, Change Management, and others, for mid to senior level executives in your team.

Reach out if you have a specific need not covered above.