- 25+ Years of Expertise
- Cross-Functional Solutions
- Outside-In Thinking
Works at the intersection of
Business, Technology & Customer
The idea of ‘ThinkShop‘ began with a web-design studio in 1999 called ‘UncommonWisdom’.
It subsequently took the form of a Consulting firm – ‘ThinkShop’ – that provided Technology & CX solutions to clients from 2013 until the end of 2017.
Now in its third iteration, ‘ThinkShop’ remains focused on Business Advisory, Technology & CX.
25+ Years of Expertise
Works at the intersection of
Business, Technology & Customer
The Future Is Now...
Solutions that work
Here are a few recent examples of our work…
- Business Advisory for the CEO of a Software Development shop on GTM & Operational Excellence
- CX Roadmap for a diversified Financial Services group, spanning Retail to Institutional businesses
- Design and development of a ‘Career Portal’ for an Insurance major >> 15,000+ leads in weeks
- UX for one of the most advanced Trading Platforms in the country >> Desktop, Tablet and Mobile
At your service
If you are a Startup Founder/CEO or SME Business Owner, you can significantly improve the results of your efforts by aligning with future-ready insights and industry best-practices.
We leverage 25+ years of experience across functions, and provide inputs on GoToMarket (GTM), Strategy, Operational Excellence, Scaling Processes, and more.
This is a bespoke service that is tailored as per your unique needs. It provides a valuable Outside-In perspective for the road ahead, combining your context with an in-depth understanding of Business, Technology & Customer-Think.
Naveen Bachwani is certified as an Independent Director by IICA (Govt. of India) and IOD Global.
We can also assist organizations seeking an entry to India, by providing a rich understanding of the India business landscape. Please reach out for details.
Transformation is, ultimately, about aligning platforms, processes and people with a common goal. And, that requires cross-functional skills that combine an understanding of Business functions with the ability to orchestrate internal & external stakeholders.
‘ThinkShop’ provides a critical assist in your end-to-end transformation journey, helping you from Project Scoping and Vendor Selection to Program Management and Process Re-design, all driven by future-ready insights.
You can get started by engaging with us on a Retainer or Project basis, or retain the services of an on-demand, Fractional CxO, to design and drive a comprehensive blueprint for your Digital-First Office.
Today, every business is Digital. And yet, your brand is experienced by your customers through Moments of Truth that combine multiple modes of touchpoints.
‘ThinkShop’ can help you build a robust CX Program, working with you from Goal Setting all the way through Program Design, and include both online as well as offline interaction touchpoints in the scope of work.
You can engage with us on Retainer as well as Project basis. We also offer Project Management services, if needed.
Ultimately, success in CX or Digital cannot be achieved without effective communication.
Tactically, we help you review existing channels and communication elements to determine what needs to change, define the right mix of physical and digital modes, and design an ideal workflow for the creation and approval of new content.
Strategically, we also help create Communication Guidelines that can serve as a blueprint for all new communication elements, across functions.
We provide a wide range of Training programs and bespoke Workshops, on topics as diverse as Digital Mindset, Customer Centricity and Change Management.
And, all our programs can be tailored to Senior Leadership, Executive or Mid-level Managers, as needed.
Please reach out if you have a specific need not covered above.
Not ready to commit to the complete CX roadmap yet, but keen on getting started?
A ‘Customer Journey Mapping‘ exercise can be a great tool to assess your end-to-end process, as your customers experience it.
The idea is to reveal critical gaps across your multi-channel touchpoints, including a reality assessment of actual Buyer behavior.
If you offer web or mobile journeys to your customers, it’s time to run a Quality check.
Get a UX Audit of your digital assets (web or app) to know where you stand, and how it impacts your customers.
The output is a crisp, no-obligation report that you can action at your end. Of course, we can also help you take it to the next level, if you so choose.
:: Expand the arrows to learn more about each offering ::
25+ years of expertise
- Adept at Strategy as well as Execution
- Ex Microsoft, Aegon Life, Experian, ICICI and others
- Cross-Functional Leader in Digital Transformation & CX
- Business Advisor to Startups, SMEs and large-scale enterprises
- Deep domain understanding across industries and roles
- Panelist & Speaker at Industry Events across India & Asia Pacific
- Visiting Faculty & Mentor at various Management institutes & platforms
Certified as an Independent Director for Board positions by IICA (Ministry of Corporate Affairs, Govt. of India) and IOD Global
Voice of Customer
His ability to navigate through complexities, and focus on what truly matters, is unparalleled."
The time is now!
Ideate >> Innovate >> Accelerate
I’d love to learn more about your specific needs to figure out how we can help. Let’s setup a 30-min exploratory chat…
Or, simply share your coordinates below so we can reach out
Bridge the gap between idea and execution
‘ThinkShop’ is fluent in multiple languages — Business, Technology and Customer-Speak
We are vendor-neutral, and can work with your existing resources or help you find new ones
“Many are stubborn in pursuit of the path they have chosen, few in pursuit of the goal.”
Conducted a workshop on Digital Transformation led Product Development @ NMIMS in Feb 2023
Featured at the Jehangir Art Gallery (Mumbai) @ Photographic Society of India’s members’ exhibitions (2023 & 2024)
Speaker: The Technology Edge in Financial Services at BFSI Tech Summit (Sep ’22)
- Sr. Director & Industry Advisor at Microsoft for Cloud & Enterprise Solutions (2021-2023)
- Member of Aegon India’s Leadership team and its Regional SteerCo (2020-2021)
- Charter Member of the Customer Council at Edelweiss Group (2018-2020)
- Member of the India Management Council at Experian India (2012-2013)
- Winner at the first-ever ICICI Group Quality Awards in Process Excellence (2008)